Sterlink&Co Online Privacy Policy

Effective Date: 04 August 2025

This Privacy Policy applies to Sterlink&Co’s website and online services where it appears. It describes how we collect, use, disclose and safeguard personal information provided by users of our website. By accessing or using our site, you agree to the practices described in this Policy.

Information We Collect

We may collect personal information from you in various ways, including when you make a purchase, register for an account or interact with our site. This may include:

• Contact information (e.g. name, email address, shipping/billing address, phone number)
• Payment information (processed securely via third-party payment providers)
• Account and order history
• Device and usage information (e.g. IP address, browser type, operating system, cookies)
• Information you voluntarily submit (e.g. product reviews, inquiries, survey responses)

We may also collect information from other sources, including:

• Business partners and service providers
• Social media platforms, in accordance with their privacy settings
• Marketing and analytics platforms

We may combine the information we collect with data obtained from third parties or other sources, as permitted by law.

How We Collect Information

We collect information in the following ways:

• Directly from you: For example, when you place an order, register for an account, subscribe to our newsletter or contact our customer service team.
• Automatically: We use technologies such as browser cookies to collect information about your interactions with our website.
• From third parties: We may receive information from advertising networks, analytics providers, payment processors, and social media platforms.
• By combining data sources: We may merge data collected online and offline to ensure accuracy and improve our services.

 

How We Use Information

We use your information for legitimate business purposes, including:

• To process and fulfill your orders
• To provide customer service and respond to inquiries
• To personalise your shopping experience and offer relevant content
• To improve our website, services and product offerings
• To send promotional communications (if you have opted in)
• To prevent fraud and ensure the security of our website and systems
• To comply with applicable legal obligations

We may also use your information in other ways, as disclosed to you at the time of collection or as otherwise permitted by law.

Sharing of Information

We do not sell or rent your personal information. However, we may share it with trusted third parties under the following circumstances:

• Service Providers: We may share your information with vendors who perform services on our behalf, such as order fulfillment, payment processing, analytics and marketing services.
• Business Partners: We may share data with partners who co-sponsor promotions or help deliver tailored advertising.
• Legal and Regulatory Requirements: We may disclose your information to comply with legal obligations, regulatory requests, court orders or in the context of legal proceedings.
• Corporate Transactions: If Sterlink&Co is involved in a sale, merger, reorganization, or acquisition, we may transfer customer information as part of that transaction.
• With Your Consent: We may share your information in other ways with your express consent.

All third parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.

International Data Transfers

Some of our service providers may store or process your information outside of Canada. By using our website or submitting your personal information, you consent to the transfer, storage and processing of your data in countries that may not have the same data protection laws as Canada. We take appropriate steps to ensure your data is handled securely and in accordance with this Privacy Policy.

Use of Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic and deliver personalized content and advertising. These tools may collect:

• Technical data such as IP address, browser type and device identifiers
• Information about your interactions with our website and marketing communications

You can adjust your browser settings to restrict or disable cookies. Please note, some features of our site may not function properly if cookies are disabled.

Email Communications

If you create an account, make a purchase, or subscribe to our newsletter, we may send you marketing emails about new products, exclusive offers or updates. You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in the footer of any message.

Transactional communications related to your orders or account will continue to be sent as necessary.

Protection of Personal Information

We maintain reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, loss, misuse or alteration. This includes:

• Secure servers and encrypted payment gateways
• Restricted access to sensitive information
• Regular review of security protocols and systems

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We encourage you to take appropriate steps to protect your own data, including using strong passwords and maintaining updated security software.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated data
• Withdraw your consent to receive marketing communications
• Request deletion of your personal data, subject to legal and contractual obligations

To exercise any of these rights, please contact us at wecare@sterlinkandco.com. We will respond to requests within a reasonable timeframe, as required by law.

Children’s Privacy

Our website is intended for use by individuals aged 13 and older. We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe your child has provided us with personal data, please contact us at wecare@sterlinkandco.com and we will take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact us at:

wecare@sterlinkandco.com